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23, car Toyota United States sales company President and Chief Operating Officer James ・ Lenz (right), Capitol Hill in Washington to attend hearings regarding the improper handling of security issues to apologize. Xinhua News Agency

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Local time, 23 February, Toyota United States sales company President and Chief Operating Officer James ・ United States House of representatives energy in Lenz and Commerce Commission held its first hearing on Toyota's failure to timely processing owner complaints and safety issues an apology, but he also said that recall million Toyota problem car and "cannot" eliminate suddenly accelerated security risk, this stance immediately aroused the interest in the United States.

In addition, Toyota, Toyota chapter men will attend local time 24, United States House of Representatives Committee on oversight and government reform held a hearing, facing the United States's question. Toyota statement for the opening of chapter men prepare statement shows that he had since September 2009, a series of recall events attributed to the world's largest automobile manufacturer "expansion" too quickly.

Toyota denies the concealment of defects

According to the United States media, 23, the main concern of hearings focused on two issues: first, the Toyota parts car suddenly accelerate is not a question of the electronic control system; another question is whether on the outside, Toyota "concealment of defects".

To this end, James ・ Lenz insisted that the car suddenly accelerate not electronic control system problems, but the car floor location problem occurs with the gas pedal, but he denies Toyota concealed defects.

United States Secretary of transportation at the hearing, LaHood is maintained that the electronic system caused the car suddenly accelerated possibility cannot be ruled out. The House energy and Commerce Committee, on the day of hearings to set the tone, accused the Toyota "misleading United States mass ."

"We did not dare to the effect that will continue to look for potential danger. "Lenz said at the hearing.

Data shows that the United States domestic since 2000, due to a sudden acceleration of Toyota lead to traffic accidents and death of the victim has reached 34 people. Lenz, referring to these tragedies, well choke up, his brothers killed more than 20 years ago in a car accident, "I understand that experience these accident family to suffer so much suffering."

In a press conference before and other occasions, Lenz have expressed themselves on Toyota fully eliminate security risks very confident, but on that day in response to a California members "Toyota can completely solve the last two recall the security risks involved," Lenz frankly said: "you cannot fully (and pitfalls). ”

Female owner complaints Toyota

On 23 July, hearings, a member of the United States women drivers with tears about driving Toyota brushed past experience with death, she accused Toyota company should be ashamed.

From the United States, Tennessee, retired women Ronda ・ Smith said at the hearing, in October 2006, she was held not to 5000 km of Toyota Lexus ES350-vehicle interstate roads, car inexplicable from speed 113 km/h acceleration to speed of 161 km/h. After about 10 km distance, no matter how Smith are both available. brake

"I think I'm going to die, I want to give the husband the last call," lang da ・ Smith talked about here, sorry to break it for a while, and hand continually wipe the tears.

Smith said that through the Bluetooth mobile phone system, she and her husband on the phone, although knowing her husband can't help it, but she just want to listen to the voices of her husband. According to Smith, "God

Interference after "car slowly stopped and prior to that she was ready to drive out of the car guardrail, for fear of affecting others.

"After a while, I also didn't do. But the car began to slow down, speed dropped to 53 km, I can finally stopped the car. ”

But Smith nightmare did not end up as the car stopped, she said, Toyota and United States authorities subsequent reaction is maddeningly. After months of negotiations, Toyota ultimately gave her response suggests may be she drove there fault.

Because the conclusions against the Toyota, Smith Center for United States dispute resolution, arbitration, and Toyota Motor reported to the United States National Highway Traffic Safety Administration, but the results still let her down. In 2008, she had to choose total abandonment.

James ・ Lenz in hearing, after hearing the story of Smith, said that his own things to happen, like Smith, embarrassed and their families from driving Toyota products feel safe.

Toyota will attend chapter men

In the face of pressure from the United States, and accused the President of Toyota, Toyota chapter 24-male will attend the second hearing, at which time he will use the Japanese to plead, in order to ensure the accuracy of their content more reply.

Toyota chapter men in hearing, speech has been obtained from the outside world. It is reported that Toyota chapter men and a written statement will include two aspects: first, apologize, that Toyota will present sold vehicles responsibility, for any security issues will be more open and transparent manner; secondly, he will analyze the "recall" the cause of the event.

Prior to this, Toyota chapter men have repeatedly made clear that Toyota will take on the "full responsibility", and this event directly fuse, a San Diego family of five last summer because of the driving Toyota car suddenly out of the family of the victims, "said deep condolences".

"I will do my best to ensure that a similar tragedy, I will no longer occur on a personal credit guarantee, all Toyota employees will revitalize consumers ' confidence. "Toyota chapter men will be 24 hearing told the audience.

Statements show, Toyota chapter men believe that a series of recall should be attributed to the company over the past few years, expanding too quickly. Toyota chapter men said, Toyota ever put safety first, followed by the quality, the last is sales. Because enterprise expansion too quickly, these standards are increasingly blurred. In addition, this written statement also disclosed that Toyota will promise, chapter men and Toyota plans to security issues of transparency and responsiveness on the establishment of a new standard, the customer and the company's fundamental values into the core location.

Opinion, in the hearing on 24, Toyota chapter men face will be the one "sharp", how to meet these demanding problems for him is certainly a challenge.

United States media evaluation Toyota chapter male hearing equivalent to go through fire and water, he can attend hearings that Toyota on the importance of the United States market. However, Toyota chapter men excuse and apologized to the rescue of Toyota's reputation is still very difficult to predict.

China daily for our feature side wing

(River, La)

[Edit: benlai]