Female owner of tears recalls
United States House of representatives energy and Commerce Committee investigation team 23 October Toyota held a hearing on the recall of events. Recently, Toyota mass recall events global concern. United States Congressional intervention survey make Toyota recall events further upgrade. Hearings are focused in addition to trying to pound of small Toyota United States sales company President, there is also a member of their own experience of the United States consumers.
Toyota United States sales company President and Chief Operating Officer James ・ Lenz and the United States Transportation Minister ・ Lahoud day in the United States House of representatives energy and Commerce Committee, the investigation team. This hearing is the United States will be Toyota recall events held three hearings in the first field. The hearing focused on two main parts: one is the Toyota vehicle suddenly accelerated phenomena are not the electronic control system, the other is whether the "hide Toyota defects".
User : whine insurance cause failures were killed!
United States, Tennessee, retired women Ronda ・ Smith tears at the hearing, call their 2006 on October driving Toyota Lexus ES350-vehicle has undergone the test of life and death and subsequent complaints process encounters a farce.
Smith was driving the car had less than 5000 km of new vehicles on the road, all of a sudden, inexplicable from the speed of 113 cars km accelerates to 161 km per hour. After about 10 km distance, no matter how Smith are both available. brake
During this period, Smith via Bluetooth mobile phone systems on the phone with her husband, although knowing her husband can't help it, but then she just want to listen to the voices of her husband.
According to Smith, "God" car after interference slowly stopped, but before that, she was ready to drive out of the car guardrail, for fear of affecting others.
Angry Toyota aftermarket laizhang!
Smith's nightmare did not end with the car to stop. She said, Toyota and United States authorities subsequent reaction is maddeningly.
Smith said that after months of negotiations, "when we eventually forcing Toyota to make a written response, we received only 5 words of analysis conclusions. The analysis that proper maintenance, the brake will be able to control the accelerator. "According to the understanding of Smith, Toyota is implying that his car had no maintenance, while the car is running thousands of kilometres.
Smith complaints, Toyota parts car suddenly accelerated by also not to familiar to the public.
The conclusions from Toyota, Smith Center for the national dispute resolution arbitration. Arbitration is not wishful, Smith has come to the National Highway Traffic Safety Administration. But the results still let her down. In 2008, she had to choose total abandonment.
23-Smith said: "I must say that Toyota should feel ashamed, cross should be ashamed. ”
高管： Apology is a communication problem?
Attend on the day of the hearing were Toyota United States sales company President and Chief Operating Officer James ・ Lenz. Compared with Smith, Lenz is the protagonist of the day of the hearing.
Lenz in testimony said: "over the past few months, we have not kept pace with users and the public on Toyota expects standard", "We recognize these error, we apologize for this and learn from them. We now realize that we should change the way that must be faster, better and more effectively with our users and the regulator to communicate. ”
Style = "TEXT-INDENT: 2em" > Lenz in hearings on the story of Smith said, because what happened was embarrassed, like Smith and his family from driving Toyota products feel safe.Fault cannot be completely ruled out?
Lenz said, Toyota will continue to look for the cause of the failure.
Lenz insist on Toyota's position, said previously the gas pedal and the driver's seat and foot caused by one of the two issues, but the sudden acceleration and is not caused by a problem with the electronic control system, and the company itself has not concealed defects.
Lahoud believes that there is a problem with the electronic control system and the possibility cannot be ruled out.
Lenz said earlier he was convinced that the repaired vehicle recall will solve the problem. But when the United States House of representatives energy and Business Council President (Gallery Forum) ・ Henry Waxman today asked him, Toyota two recall can completely solve the problem, he replied: "cannot complete. ”
He said that, upon completion of the recall, then a sudden acceleration of unlikely events.
(Beijing Evening News)
[Edit: yiyangcai]