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United States women owners recall scare moments cheeks

James ・ Lenz attended today's hearings

United States House of representatives energy and Commerce Committee investigation team 23 October Toyota held a hearing on the recall of events. Claiming to be from Toyota a car suddenly accelerated and brushed past with death of a woman crying out in the day of the hearing, and said that Toyota experience should be ashamed. This hearing is the United States Congress on Toyota recall events held three hearings in the first field.

Suddenly accelerated rapid crazy Lexus

Smith said at the meeting, Oct 2006 driving Toyota Lexus ES350-vehicle has undergone the test of births and deaths. Smith was driving the car had less than 5000 km of new vehicles on the road, all of a sudden, inexplicable from the speed of 113 cars km accelerates to 161 km per hour. After about 10 km distance, no matter how Smith are both available. brake

"I think I'm going to die, I want to give the husband the last call," Smith told here, sorry to break it for a while, and hand continually wipe the tears. Subsequently, via Bluetooth mobile phone call Smith and her husband on the phone, although knowing her husband can't help it, but then she just want to listen to the voices of her husband. "After a while, I also didn't do. But the car began to slow down, speed dropped to 53 km, I can finally stopped the car. "According to Smith," God "car after interference slowly stopped, but before that, she was ready to drive out of the car guardrail, for fear of affecting others.

Nightmare lasted between Toyota implied is her fault

Smith's nightmare did not end with the car to stop. She said, Toyota and United States authorities subsequent reaction is maddeningly. After months of negotiations, Toyota ultimately to her response to imply that there might be her fault.

"When we eventually forcing Toyota to make a written response, we received only 5 words of analysis conclusions. The analysis that proper maintenance, the brake will be able to control the accelerator. "Smith complaints, Toyota parts car suddenly accelerated by also not to familiar to the public. According to Smith, Toyota to the short analysis conclusions in implying that his car is not maintained good, although the car is running thousands of kilometres. The conclusions from Toyota, Smith Center for the national dispute resolution arbitration. But she said at the hearing, the arbitration procedure "is a farce." Arbitration is not wishful, Smith has come to the National Highway Traffic Safety Administration. But the results still let her down. In 2008, she had to choose total abandonment.

Attend on the day of the hearing were Toyota United States sales company President and Chief Operating Officer James ・ Lenz. Lenz in hearings on the story of Smith said, because what happened was embarrassed, like Smith and his family from driving Toyota products feel safe. Compared with Smith, Lenz is the protagonist of the day of the hearing. He said that Toyota will continue to look for the cause of the failure.

Woman crying out

"Toyota should be ashamed."

23-Smith said: "We hope that through their own efforts to let others from suddenly accelerate accident suffered unnecessary intimidation and suffering. When we realize that they have failed

Back pain. But Toyota and National Bureau has today absolutely will share this failed. I must say that Toyota should feel ashamed, cross should be ashamed. ”

Toyota chapter men to last name secured

Toyota Motor Corporation of Japan, Toyota chapter men there will be a United States Eastern time on 24 February accept United States Congressional hearings on the question. United States media evaluation he attend the hearings is equivalent to go through fire and water, and results. Toyota statement for the opening of chapter men prepare statement shows that he had since September 2009, a series of recall events attributed to "expand" too quickly.

"Toyota business over the past few years, the rapid expansion," speech wrote, "frankly, our footsteps, perhaps too fast. "Toyota chapter men said, Toyota ever put safety first, followed by the quality, the last is sales. Because enterprise expansion too quickly, these standards are increasingly blurred. "We cannot stop as before, to improve the (product)," the statement said.

Toyota chapter men said, Toyota Prize "traditional and pride", does not attempt to circumvent product defects or security risk. He will lead the Toyota "to regain their career, giving priority to product safety and quality". "As we all know, the" Toyota chapter men said, "I am the founder of Toyota, Sun Toyota cars come with my last name. Toyota's reputation is like my own reputation. "Experience the best way to owners of mood, he believes, is to personally test drive Toyota, identify risk. "I am a professional automotive test drive," Toyota chapter men said, "I can understand a safety car on the importance of the consumers. "Statements in conclusion, he stressed again that Toyota Motor bearing the family surname, he will do to others what we can to rebuild consumer confidence. This group section are according to Xinhua, the Chinese daily

● Observation

Toyota started 50 years maximum "crisis"

Recently, Toyota for massive recall events global concern. Some analysts estimate that recall the Toyota in March of this year's losses of $ 2 billion in fiscal 2009. United States Congressional intervention survey make Toyota recall events further upgrade. To minimize the loss, Toyota is starting its 50-year journey of a "crisis"-trying to United States Congressional hearings for three fields to your own back on.

In addition, Toyota, Toyota chapter men will attend local time 24, United States House of Representatives Committee on oversight and government reform held a hearing, facing the United States members of the question. Opinion, this series of hearings on Toyota, was not only constitute a severe test, to a certain extent determines the Toyota in the United States in the future. Toyota chapter can attend hearings male does require a lot of courage, but also indicates that Toyota on the importance of the United States market.

At 2012 were of the view that the testimony of Toyota chapter men will be directly related to high-quality as a synonym for Toyota company able to restore the trust of customers, and even affect Japan's overall image of transnational enterprises. However, Toyota chapter men excuse and apologized to the rescue of Toyota's reputation is still very difficult to predict.

(City daily)

[Edit: benlai]